Frequently Asked Questions
Does CORKSTORE sell retail, wholesale or dropshipping?
CORKSTORE is wholesale only.
Who can become a CORKSTORE stockist?
We supply exclusively to verified retail businesses, including gift stores, pharmacies, eco-lifestyle shops, and other stockists committed to sustainable products.
How do I become a CORKSTORE stockist?
Complete our Stockist Signup form.
How do I access pricing and place an order?
When you submit the Stockist Signup Form you’ll receive a password to access the password-protected Pricing Page, where you can view pricing.
What are your minimum order quantities (MOQs)?
MOQs vary by product and are outlined in the Pricing Page. Most product MOQs start at 25.
Can I order samples before placing a full order?
Yes. Samples are available so you can assess quality, material, and design before committing to larger quantities.
What materials are CORKSTORE products made from?
All products are made from 100% FSC-certified natural cork, sourced from Portugal. They are plastic-free, cruelty-free, and biodegradable.
Are your products vegan and plastic-free?
Yes. We use no animal leather and no synthetic PU or PVC. All CORKSTORE items are vegan, plant-based, and plastic-free.
Where are your products manufactured?
Our cork is sourced from Portugal, and all products are ethically manufactured in a certified sustainable factory in China.
Do you offer international wholesale?
Yes we do.
What are the lead times for delivery?
We do not keep large amounts of inventory in stock. For most orders, allow 20–30 days for products to be delivered.
Do you offer private label or custom branding?
Not presently, but happy to have a discussion.
What is your return policy for wholesale orders?
We accept returns for damaged or defective items. Please notify us within 7 days of receiving your order. Change-of-mind returns are not accepted on wholesale orders.
Where are CORKSTORE products made?
The cork for our products is grown and manufactured in Portugal. Our products using Portuguese cork are manufactured at a factory in China.
Are your cork materials certified?
Yes. Our cork is 100% FSC-certified, ensuring it’s responsibly harvested from managed forests.
What packaging is used for a CORKSTORE product?
Our products are all labelled with paper wrap labels or paper tags. Sent from warehouses in paper or cardboard boxes. No plastics.
What makes CORKSTORE different?
CORKSTORE is an Australian business and brand leading the shift toward sustainable, non-plastic products. Since 2012 when we started James&Co we’ve crafted elegant, leather-free accessories using plant-based, plastic-free materials—no PU, no compromises. We’re proud to be part of the global move toward conscious, stylish living.
Do you donate to charities out of your revenues?
We donate 1% of each purchase price to Suicide Prevention Australia to help reduce deaths by suicide.